Loker Terbaru, Lowongan FO Supervisor PT.BIZ HOTEL, Batam

Lowongan Kerja Terbaru 2017 – Pada kesempatan hari ini admin akan memberikan informasi terbaru mengenai peluang kerja terbaru yang berhubungan dengan Lowongan FO Supervisor PT.BIZ HOTEL, Batam terbaru 2017. Mudah-mudahan informasi lowongan kerja yang kami berikan ini bisa bermanfaat untuk pencari kerja.

Silahkan langsung saja Anda simak detil pekerjaan yang saat ini sedang di buka oleh perusahaan pencari tenaga kerja berikut.


(Loker) Lowongan FO Supervisor PT.BIZ HOTEL, Batam

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office log book and hotel log book is always updated and actioned upon.

18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high volume periods.

21. Takes responsibility in the absence of the Duty Manager / Front office manager

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Untuk mengetahui lebih lanjut mengenai informasi lowongan kerja terbaru terbaru Lowongan FO Supervisor PT.BIZ HOTEL, Batam di atas, silahkan bisa Anda lihat di sumber yang merekrut pekerjaan tersebut melalui tombol “Baca selngkapnya” di bawah!

Baca Selengkapnya

Sekiranya itu info yang dapat kami sampaikan semoga info mengenai peluang kerja sebagai Lowongan FO Supervisor PT.BIZ HOTEL, Batam di atas dapat membantu Anda dalam meniti karir.